Question No: 1 ( Marks: 1 ) - Please choose one
In the process of perception, one selects, _________, and interprets all environmental stimuli through one's senses.
Question No: 2 ( Marks: 1 ) - Please choose one
The meanings which I want to convey to the audience are known as:
► Intended meanings
► Pure meanings
► Perceived meanings
► Dictionary meanings
Question No: 3 ( Marks: 1 ) - Please choose one
The difference between ___________ and perceived meanings is called misunderstanding.
Question No: 4 ( Marks: 1 ) - Please choose one
Primary group has all the characteristics EXCEPT:
► Less intimate
► Long-lasting relationships
► Face to face interaction
► Small in size
Question No: 5 ( Marks: 1 ) - Please choose one
Amir is a self-disciplined person and have the natural tendency to seek out novelty and challenges, Amir experiences which of the following?
► Intrinsic motivation
► Stress based on working so hard
► Day-by-day suffering
► Distractions while attempting to achieve goals
Question No: 6 ( Marks: 1 ) - Please choose one
A distinguished consequence of perfectionism is that it often leads to a:
► Sudden increase in satisfaction with the task
► Feelings of excitement while solving a problem
► Delay in making decisions
► Lack of concern for details
Question No: 7 ( Marks: 1 ) - Please choose one
Emotional intelligence generally deals with the ability to:
► Connect with people and understand their emotions
► Stay in control while taking tests
► Knowing how to throw a tantrum for effect
► Using common sense to earn a living
Question No: 8 ( Marks: 1 ) - Please choose one
What is the first step in problem solving?
► Make the choice
► Defining the problem
► Assigning a level of importance to the problem
► Assigning someone to handle the problem
Question No: 9 ( Marks: 1 ) - Please choose one
According to the definition of creativity, a creative idea:
► Must be capable of being original
► Deals with a major problem
► Is valuable for a suggestion award
► Can be put into action
Question No: 10 ( Marks: 1 ) - Please choose one
Alcohol is a ___________ that slows down vital body processes.
Question No: 11 ( Marks: 1 ) - Please choose one
A feeling of distress or uneasiness caused by fear of an imagined problem called:
Question No: 12 ( Marks: 1 ) - Please choose one
All of the following are the reasons of existence of conflict EXCEPT:
► Competition for unlimited resources
► Generation gap
► Personality clashes
► Aggressive personalities
Question No: 13 ( Marks: 1 ) - Please choose one
The communication process begins with:
► Conversion of a message to symbolic form
► A communication sender with a message to convey
► Passing of a message via a channel
► Decoding of a message to send
Question No: 14 ( Marks: 1 ) - Please choose one
Effective communication contributes to an organization's success in all of the following ways EXCEPT:
► Keeping employees informed as to what needs to be accomplished
► Identifying problems
► Finding out who to blame if something goes wrong
► Keeping employees up to date about key issues that affect them
Question No: 15 ( Marks: 1 ) - Please choose one
Members of a society who value ____________ are more concerned with their careers rather than focusing on better for the firm.
Question No: 16 ( Marks: 1 ) - Please choose one
Religious diversity is most likely to affect workplace behavior because religious practices sometimes influence:
► Which hours and days people are willing to work
► Which gender a person is willing to work with
► Whether or not a person will accept a salary increase
► Whether employees demand a place of worship on company premises
Question No: 17 ( Marks: 1 ) - Please choose one
Assume that you want to start a good working relationship with a person from a high-context culture, which of the following would be an effective strategy?
► Use nonverbal communication channels and body language extensively to communicate
► Provide written communication so that your proposal is formally presented
► Don't be concerned about building a relationship
► Be very conscious of time, rush to get started
Question No: 18 ( Marks: 1 ) - Please choose one
Workers who have good relationships with their managers are more likely to:
► Have good job security
► Be downsized because they are less likely to complain
► Show a strong customer service orientation
► Have low emotional intelligence
Question No: 19 ( Marks: 1 ) - Please choose one
A performance standard is a statement of what:
► You hope to accomplish on the job
► Constitutes acceptable performance
► You must do to get a raise
► The worker must do to retain a job
Question No: 20 ( Marks: 1 ) - Please choose one
To use humor effectively in dealing with difficult people, show them:
► How disturbed they really are
► How their behavior is blocking others
► That they are creating synergy
► That they are a welcome team member
Question No: 21 ( Marks: 1 ) - Please choose one
All of the following are approaches to improve cross-cultural relations EXCEPT:
► Get all employees to follow the same norms and codes of conduct
► Develop cultural sensitivity and cultural intelligence
► Focus on individuals rather than groups
► Respect all workers and cultures
Question No: 22 ( Marks: 1 ) - Please choose one
Human Relations are very important in management as it contributes to:
► Organizational effectiveness
► Control over employees
► Uniformity among the workers
► Higher turnover of employees
Question No: 23 ( Marks: 1 ) - Please choose one
A set of people with different set of behaviors from a larger culture is called:
Question No: 24 ( Marks: 1 ) - Please choose one
Which type of personality is commonly associated with stress?
► Type A
► Type B
► Inner directed
Question No: 25 ( Marks: 1 ) - Please choose one
Which one of the following is the informal transmission of information?
► Vertical communication
► Horizontal communication
► Diagonal communication
► Grapevine communication
Question No: 26 ( Marks: 1 ) - Please choose one
Ali, supervisor of assembly line, receives an order from the production manager. This is an example of:
► Informal communication
► Downward communication
► Lateral communication
► Circular communication
Question No: 27 ( Marks: 1 ) - Please choose one
Waleed has high self-efficacy, so he will likely to:
► Have a big ego
► Feel confident in his ability to perform a task
► Have strong tendencies toward perfectionism
► Work at high levels of efficiency
Question No: 28 ( Marks: 1 ) - Please choose one
Which one of the following is a recommended way of getting passed the emotional turmoil associated with adversity?
► Take the setback personally
► Do not take the setback personally
► Deny the reality of your problem
► Exhibit a little bit of panic behavior
Question No: 29 ( Marks: 3 )
How three major steps in communication help a person to communicate more effectively?
Three major steps to communicate more effectively is :
2) Communication media
Encoding relate to put idea into symbol
Communication media refers to mode of media we will use to convey our message
Decoding means to understand the message
Question No: 30 ( Marks: 3 )
How representing good emotional intelligence is impressive?
Representing good emotional intelligence is impressive because through it one can deal effectively with the relations of one self and others. Relationship management can be dealt easily.
One’s behavior can be changed using EI.
Being less aggressive and trustworthy can leave a good impression on others
Understanding others emotions in a good way leave a good mark on others mentality.
Question No: 31 ( Marks: 5 )
Differentiate between posture and hand gestures with examples.
Receivers generally note the sender’s posture even without realizing it Good posture sends out positive messages.
EXAMPLE: Offing is less Intimate and inviting than standing.
Hand gestures are universally recognized as conveying specific information to others.
Example: open-palm gestures toward the other person typically convey positive attitudes
Posture is a body language which can be understood without even realizing it
Whereas hand gestures is a way of showing emotion or explaining through hand movements.its is clearly seen and is visible.
Question No: 32 ( Marks: 5 )
Suppose you are working in an organization and dealing with a problem manager successfully. Give any two suggestions with constructive approach to deal with a problem manager.
A variety of strategies and tactics aimed at building constructive relationships with manager. Developing effective relationships with work associates is regarded by many as having good political skills, an interpersonal style that combines awareness of others with the ability to communicate well.
1) Confront Your Manager about the Problem
A general-purpose way of dealing with a problem manager is to apply confrontation and problem solving techniques. Use considerable tact and sensitivity because your manager or team leader has more formal authority than you. Gently ask for an explanation of the problem. Confrontation can also be helpful in dealing with the problem of micromanagement, the close monitoring of most aspects of group member activities by the manager.
2) Learn from Your Manager’s Mistakes
Even a bad boss contributes to our development—he or she serves as a model of what not to do as a boss. Also, should your manager be fired, analyze that situation to avoid the mistakes he or she made.
Some problem bosses are not really a problem. Instead, they have been misperceived by one or more group members. You and your boss may simply have a difference