As a Customer relations officer, you need to keep your customers happy with good attitude, you are working in a leading cellular company, and unluckily your cellular network messaging service is not good for last two days, its is very difficult for you to manage the calls of inflamed and hyper customers.
Suggest only two most important ways for yourself in order to keep your customers temperament and angriness low.”
As we are manager of the company and our network is not working properly. So to handle the customer we should follow the particular strategy.
We should firstly talk them with very politely and apologize the customer for network problem. We should take quick action on their complaints and track their complaints instantly. We should inform them an exact time when the network will perform normally if it is not still behaving abnormal. If the network in order and complaint is to some particular customer then we should take quick action and satisfy the customer by removing its problem instantly.
At the end we should use the golden words for sea off the customer. A simple say “Thank you for your complaint Sir” creates ha positive impact. And satisfy them by that you noted his complaint and action on it started as quickly. At the end greet customer with hope and happy response.