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Admin
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MGMT628 GDB NO 1 SOLUTION Empty
PostSubject: MGMT628 GDB NO 1 SOLUTION   MGMT628 GDB NO 1 SOLUTION Icon_minitimeFri Nov 05, 2010 7:47 pm

Entering stage:

Consultant met with Operations department personnel in a planned 2-hour meeting and discussed the issue to understand their viewpoint.

Diagnosing stage:

Generally took feedback of fellow managers about their experience of working with Operations manager. Consultant encouraged open communication and removed pressure of mistrust.

Evaluative stage:

Consultant felt challenged to solve this dispute and took necessary steps to make sure such inter-personal conflicts would not arise over time.

Intervening stage:

The consultant met with the department personnel who revealed the inside story. Initially he faced reluctance and even retaliation from employees. Later he discovered after an informal chat that the employees felt threatened by their manager.


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