Consultant met with Operations department personnel in a planned 2-hour meeting and discussed the issue to understand their viewpoint.
Generally took feedback of fellow managers about their experience of working with Operations manager. Consultant encouraged open communication and removed pressure of mistrust.
Consultant felt challenged to solve this dispute and took necessary steps to make sure such inter-personal conflicts would not arise over time.
The consultant met with the department personnel who revealed the inside story. Initially he faced reluctance and even retaliation from employees. Later he discovered after an informal chat that the employees felt threatened by their manager.