With the evolution of the study of HRM, it is no more mere an academic discipline rather an important factor of organizational success in the practical field. Today HRM needs to sense, respond and deal with all the issues of the organization at different levels and prove its worth. As per the above mentioned paragraph, what could be the different fronts, both internal and external, HRM has to struggle at?
The conditions of the competitive global business environment resulted to diverse problems that affect the overall stature of an organization. In the recent years, conflict within the organization is among the most common problems that every management personnel are dealing. Any industry – profit- or non-profit-based, is not exempted and has been singled out as prevalent areas where dispute is popular. Since any industry has a potential in contributing sustainable development in every given economy, there is a need to maintain the most favorable working environment that is free from any conflict. Managers and other personnel need guidance to help them reduce the impact associated with disputes in both management and operating functions. This is done through various conflict resolution systems.
Conflict resolution is important because of the fact that conflict is unavoidable. Conflict is inevitable in every organization because the business environment, both external and internal, experience changes constantly.
For instance, the rapid development of technology makes other approaches obsolete, as more and more companies accept the change, affecting the standards in business processes. When business processes are affected and an organization is forced to change its ways, the problem with human factors would then take place.
Staff and employees are not passive individuals, but rather show reactions to such changes. Change affects many working processes that might have a direct or indirect impact on an employee. The impact might affect the way they work or might determine their attitude in adapting with the changes that took place. Furthermore, most likely there will also be problems on the capabilities of the employees to adapt with the change
For example, the implementation of new information systems or any technology requires the knowledge of the employees to operate. If the employees are unfamiliar or lack the trainings needed, the pace of change will slow and implementation would most likely fail.