MGMT628 FINALTERM PAPER 2010

Question No: 1 ( Marks: 1 ) - Please choose one
In under organized organizations which of the following factors is not present?
► Too little constraint or regulation for effective task performance
► Communication is fragmented
► Job responsibilities are ambiguous
► Conflicts are avoided

Question No: 2 ( Marks: 1 ) - Please choose one
Which of the following problem is associated with external practitioners of organization development?
► Unfamiliarity with internal culture and technologies used
► Lack of specialized skills
► Lack of objectivity
► Lack of degree of influence and status in client system

Question No: 3 ( Marks: 1 ) - Please choose one
Internal consultants of organization development are members of the organization and often are located in which department of organization?
► Human resources
► Finance
► Research and development
► Information technology

Question No: 4 ( Marks: 1 ) - Please choose one
When OD practitioners try to implement inter¬ventions for which they are not skilled or when the client attempts a change for which he is not ready then which of the following ethical dilemmas can occur?
► Technical Ineptness
► Value and Goal Conflict
► Coercion
► Misuse of Data

Question No: 5 ( Marks: 1 ) - Please choose one
In which of the following ethical dilemmas organization members are forced to participate in an OD in¬tervention.
► Technical Ineptness
► Value and Goal Conflict
► Coercion
► Misuse of Data

Question No: 6 ( Marks: 1 ) - Please choose one
Which of the following ethical dilemma is likely to occur in the entering and contracting phases of planned change when the initial consulting relationship is being established?
► Misrepresentation
► Coercion
► Misuse of Data
► Value and Goal Conflict

Question No: 7 ( Marks: 1 ) - Please choose one
Which of the following is the second level in an organization having open system?
► Strategy and structure of organization
► Group designs
► Individual job design
► Ways of doing job

Question No: 8 ( Marks: 1 ) - Please choose one
Which of the following is the lowest level in an organization having open system?
► Strategy and structure of organization
► Group designs
► Individual job design
► Norms and work schedule

Question No: 9 ( Marks: 1 ) - Please choose one
Task-related activities are involved in which of the following design components of group?

► Goal clarity
► Task structure
► Group composition
► Group functioning

Question No: 10 ( Marks: 1 ) - Please choose one
Building a data-collection contract can ensure that organization members provide:
► A good chance of promotion for practitioner
► Honest, reliable, and complete information
► Reliable but restricted amount of information
► A help in strategy making

Question No: 11 ( Marks: 1 ) - Please choose one
Which of the following technique has two way communications?

►Questionnaires
►Interviews
►Observations
►Unobtrusive measures

Question No: 12 ( Marks: 1 ) - Please choose one
Sensitivity to pressures for change can work as an indicator of which of the following?

►Capability to change
►Readiness to change
►Acceptance of applied change
►Dissatisfaction with applied change

Question No: 13 ( Marks: 1 ) - Please choose one
“Heavy foreign competition” can be used for which of the following methods to generate sufficient dissatisfaction to produce change?
►Creating pressure for change
►Revealing discrepancies between current and desired states
►Conveying credible positive expectation for the change
►Starting communication for change

Question No: 14 ( Marks: 1 ) - Please choose one
One of the most frustrating aspects of managing change is:
►Empathy and support
►Communication
►Participation and involvement
►Creating pressure for change

Question No: 15 ( Marks: 1 ) - Please choose one
Group interventions aimed at contents includes which of the following?
►Relationships between and among group members
►Problem solving and decision making
►The identity and purpose of the group
►Group membership

Question No: 16 ( Marks: 1 ) - Please choose one
Which of the following can help third-party consultants in achieving productive dialogue between the disputants?
►Providing open and clear forms of communication
►Avoiding the conflict
►Ignoring the dispute
►Producing tension and sense of urgency

Question No: 17 ( Marks: 1 ) - Please choose one
People working in marketing department of an organization are example of which of the following?

►Natural work team
►Temporary task team
►Project groups
►Special assignment teams

Question No: 18 ( Marks: 1 ) - Please choose one
Team building is MOST important in which of the following type of industries?

►Emerging
►Fast growing
►Stable
►Stagnant

Question No: 19 ( Marks: 1 ) - Please choose one
Which of the following is among the earliest organization wide process intervention approaches to OD?
►Organization confrontation meeting
►Inter-group relations
►The large-group intervention
►Grid Organization Development

Question No: 20 ( Marks: 1 ) - Please choose one
Radically redesigns the organization’s core work processes is called:


►Restructuring
►Reengineering
►Downsizing
►Rightsizing

Question No: 21 ( Marks: 1 ) - Please choose one
Organization effectiveness depends on the extent to which its structures are responsive to all of the following factors EXCEPT:

►Environment
►Organization size
►Technology
►Customer base

Question No: 22 ( Marks: 1 ) - Please choose one
All of the following are the advantages of network based form of organizational structure EXCEPT:

►Creates a “best-of-the-best” organization to focus resources on customer and market needs
►Enables each organization to leverage a distinctive competency
►Permits rapid global expansion
►Managing lateral relations across autonomous

Question No: 23 ( Marks: 1 ) - Please choose one
Which of the following is aimed at culture change?

►Workforce reduction
►Organization redesign
►Systemic redesign
►Process redesign

Question No: 24 ( Marks: 1 ) - Please choose one
Which of the following is the name of committee that are created during the project start-up phase and comprises key representatives from management?

►Multiple-level committee
►Ad hoc committee
►External consultants committee
►Steering committee

Question No: 25 ( Marks: 1 ) - Please choose one
Which of the following describes the shift in product life cycle?


►Organizational change
►Transformational change
►Network change
►Environmental change

Question No: 26 ( Marks: 1 ) - Please choose one
Which of the following method is aimed at identifying stress symptoms so that cor¬rective action can be taken?

►Health Profiling
►Charting Stressors
►Role Clarification
►Supportive Relationships

Question No: 27 ( Marks: 1 ) - Please choose one
Which of the following are aimed at the process, content, or structure of the group.
►Group intervention
►Individual intervention
►Basic process intervention
►Process intervention

Question No: 28 ( Marks: 1 ) - Please choose one
__________ is to compare results in the intervention situation with those in another situation where no such change has taken place.
►Comparison unit
►Longitudinal measurement
►Statistical analysis
►Diagnosis analysis

Question No: 29 ( Marks: 1 ) - Please choose one
In which of the following consulting models, the leader hires a consultant to obtain the information and make a report, often including recommendations for action ?


►Purchase of Expertise Model
►Doctor-patient Model
►Process Consultation Model
►Organization model

Question No: 30 ( Marks: 1 ) - Please choose one
Which type of structure should be used in an ideal organization?
► Rigid
► Flexible
► Tall
► Small

Question No: 31 ( Marks: 1 ) - Please choose one
The life cycle of resistance to change consists of five phases. In which phase the people can openly criticized, ridiculed, and persecuted the person or group who see the need for change?
► First Phase
► Second Phase
► Third Phase
► Fourth Phase

Question No: 32 ( Marks: 1 ) - Please choose one
In which phase of life cycle of resistance to change, the change agent can face maximum confrontation?
► First Phase
► Second Phase
► Third Phase
► Fourth Phase

Question No: 33 ( Marks: 1 ) - Please choose one
There are two distinct types of OD evaluation: first “Guide the implementation of interventions” and second is:
► Assess the overall impact of intervention
► Assess the need of intervention
► Assess the compatibility of intervention
► All of the given options

Question No: 34 ( Marks: 1 ) - Please choose one
If an organization desires that the group should be effective than task-related activities are needed. Which of following is the example of task-related activities?
► Coordinating
► Elaborating
► Evaluating
► All of the given options

Question No: 35 ( Marks: 1 ) - Please choose one
In transactional management style, manager tries to develop which of the following?
► Skills
► Processes
► Careers
► Abilities

Question No: 36 ( Marks: 1 ) - Please choose one
If organizations want to redesign their structures into more integrative and flexible forms then which of the following structures suits best?
► Functional structure



► Network structure
► Self-contained unit
► Matrix structure

Question No: 37 ( Marks: 1 ) - Please choose one
The information regarding different features of interventions and their immediate effect is derived from which of the following?
► Evaluation Feedback
► Implementation Feedback
► Initial Diagnose
► Problem Feedback

Question No: 38 ( Marks: 1 ) - Please choose one
Which of the following may NOT be considered as outcome variable for an organization?
► Performance
► Satisfaction
► Autonomy
► Absenteeism

Question No: 39 ( Marks: 1 ) - Please choose one
In which of the organizational structure, high involvement of employees is possible.
► Flat Structure
► Grid Structure
► Long Span of Control
► All structures are compatible

Question No: 40 ( Marks: 1 ) - Please choose one
Which of the following statements is NOT true?
► TQM may not be part of OD program. OD program may include TQM as one of techniques.
► OD practitioners view organization problems as having a variety of causes with no predefined solutions.
► OD and TQM both view people as having inherent desire to contribute in meaningful ways
► TQM and OD both have similar values because both believe in low employee involvement?

Question No: 41 ( Marks: 1 ) - Please choose one
Formula to determine motivating potential of job is__________________.
► Job Meaningfulness + Autonomy + Job Feedback
► Job Meaningfulness – Autonomy x Job Feedback
► Job Meaningfulness + Autonomy x Job Feedback
► Job Meaningfulness x Autonomy x Job Feedback

Question No: 42 ( Marks: 1 ) - Please choose one
Which of the following stage is concerned with leaving a career ?
► Establishment stage
► Advancement stage
► Maintenance stage
► Withdrawal stage

Question No: 43 ( Marks: 1 ) - Please choose one
Which of the following distinct career stages is extended for longest period?
► The Establishment Stage
► The Withdrawal Stage
► The Maintenance Stage
► The Advancement Stage

Question No: 44 ( Marks: 1 ) - Please choose one
Change in following four parameters of every organization remains durable but it varies from one to other parameter. Which parameter is durable for short-term?
► Infrastructure
► Physical
► Culture
► Behavior

Question No: 45 ( Marks: 1 ) - Please choose one
Under which of following diagnoses approach of culture, OD practitioner find that people generally take cultural assumptions for granted and rarely speak of them directly.
► The Behavioral Approach
► The Competing Values Approach
► The Symbolic Approach
► The Deep Assumption Approach

Question No: 46 ( Marks: 1 ) - Please choose one
If an organization's values are focused on internal integration issues and emphasize innovation and flexibility, it manifests which of the following culture?
► Clan Culture
► Adhocracy Culture
► Hierarchical Culture
► Market Culture

Question No: 47 ( Marks: 1 ) - Please choose one
To become learning organization, an organization must increase the size of which of the following?
► Organization’s Brain
► Organization’s Vision
► Organization’s Interdependence
► Organization’s Resources

Question No: 48 ( Marks: 1 ) - Please choose one
The organizations that provide employment security (ES) have which of the following orientation because ES is considered as important factor for the success of an organization.
► “View people as strategic assets rather than as costs”
► “View people as pillar that absorb environment threats”
► “View people as a ladder that helps in achieving the goals”
► “View people as business partner that contribute their efforts for success”

Question No: 49 ( Marks: 3 )
Discuss the function of quality of work life.

Question No: 50 ( Marks: 3 )
What is the purpose of collective response for an organization?


Question No: 51 ( Marks: 5 )
Discuss the significance of inter-group relations interventions?

Question No: 52 ( Marks: 5 )
How would you differentiate vertical market network from inter market network?

Question No: 53 ( Marks: 5 )
The most common organizational responses to the environment are administrative. How an organization responds administratively to the environment?

WWW.VUSR.NET

Question No: 1 ( Marks: 1 ) - Please choose one
Which of the following you consider while making the framework of your table?

► How to order the rows and columns

► How to align entries in the columns

► Where to place special notes
► All of them


Question No: 2 ( Marks: 1 ) - Please choose one
In which of the following bars are replaced by drawings that represent the thing described?

► Bar graphs

► Line Graphs

► Pictographs

► Photographs

Question No: 3 ( Marks: 1 ) - Please choose one
Complete the question tag: They worked for Kaufman's,
► Did they?
► Haven't they?
► Didn't they?
► Had they?

Question No: 4 ( Marks: 1 ) - Please choose one
Biased language that might offend the audience is based on ---------------






► Cultural bias, gender bias
► Cultural bias, nationality bias
► Unity bias, nationality bias
► None of them

Question No: 5 ( Marks: 1 ) - Please choose one
What is meant by the term 'Connotative'?
► It refers to the literal meaning of words.
► It refers to the associations that are connected to a certain word.
► It refers to general meaning of words.
► It refers to cognitive meaning of words.

Question No: 6 ( Marks: 1 ) - Please choose one
How can we increase the audience’s ability to absorb and remember information from a purely practical standpoint?

► Audience attention
► Presentation
► Speech
► The visual aids

Question No: 7 ( Marks: 1 ) - Please choose one
"I am currently studying veterinary medicine, and I am working part-time at an animal clinic." This statement in the introduction of the speech could best be described as:

► Gaining attention
► Revealing the topic
► Establishing credibility
► Bragging

Question No: 8 ( Marks: 1 ) - Please choose one
What is meant by task-facilitating roles?
► Suggesting decision-making procedures that will move the group towards the goal
► Drawing out other members by showing verbal support
► Offering to yield on a point in the interest of reaching mutually acceptable decision
► Drawing out other members by showing verbal and non verbal support, praise or
agreement

Question No: 9 ( Marks: 1 ) - Please choose one
Choose the correct sentence.




► You may not enter Mr. Harris office without his permission.
► You may not enter Mr. Harrises office without his permission.
► You may not enter Mr. Harrises' office without his permission.
► You may not enter Mr. Harris's office without his permission.

Question No: 10 ( Marks: 1 ) - Please choose one
Choose the sentence with the correct punctuation.



► We ask, therefore; that you keep this matter confidential.
► We ask, therefore, that you keep this matter confidential.
► We ask; therefore, that you keep this matter confidential.
► We ask: therefore, that you keep this matter confidential.

Question No: 11 ( Marks: 1 ) - Please choose one
Choose the sentence with the correct punctuation.


► The order was requested six weeks ago, therefore I expected the shipment to arrive by now.
► The order was requested six weeks ago, therefore, I expected the shipment to arrive by now.
► The order was requested six weeks ago: therefore, I expected the shipment to arrive by now.
► The order was requested six weeks ago; therefore, I expected the shipment to arrive by now.


Question No: 12 ( Marks: 1 ) - Please choose one
Choose the sentence with the correct punctuation.



► The American flag has three colors: namely, red, white, and blue.
► The American flag has three colors, namely; red, white, and blue.
► The American flag has three colors; namely, red, white, and blue.
► The American flag has three colors namely, red, white, and blue.

Question No: 13 ( Marks: 1 ) - Please choose one
What is meant by intended reader?
► Simple reader
► Complex reader
► A member of a target audience
► Unplanned reader

Question No: 14 ( Marks: 1 ) - Please choose one
The act of considering or examining something in order to judge its value shows:



► Credibility
► Evaluation
► Conciseness
► All of them

Question No: 15 ( Marks: 1 ) - Please choose one
Which method is a bottom-up or generative approach to research?
► Pattern method
► Hypothesis method
► Inductive method
► Deductive method

Question No: 16 ( Marks: 1 ) - Please choose one
What are the best persuasive messages closely connected to?

► The indirect approach
► The positive aspects of your message
► The direct approach
► The desires and interests of the audience

Question No: 17 ( Marks: 1 ) - Please choose one
Choose the correct option.
A good business letter is simple and straightforward without being harsh or ----------.


► patriotic
► paternal
► patronizing
► panoramic

Question No: 18 ( Marks: 1 ) - Please choose one
Which type of Visual aid is the most difficult to execute effectively?
► Graphics
► Projections
► Handouts
► Film and video

Question No: 19 ( Marks: 1 ) - Please choose one
Choose the correct option.
Feasibility reports are used:




► To analyze problems and predict practical alternatives
► To control problems, sell products and services
► To monitor and control production, sales, shipping, etc.
► To solve problems and supply facts

Question No: 20 ( Marks: 1 ) - Please choose one
What is the typical sequence of interviews?



► Screening stage and final stage.
► Screening stage, selection stage, and final stage.
► Selection stage and final stage.
► There is no typical sequence of interviews.

Question No: 21 ( Marks: 2 )
Why Proposals are written?


Question No: 22 ( Marks: 2 )
What are the characteristics of a good interviewer?


Question No: 23 ( Marks: 2 )
What is the problem with a double negative in a sentence?

Question No: 24 ( Marks: 3 )
How do Visual Aids support your arguments?




Question No: 25 ( Marks: 3 )
What is Analogy?


Question No: 26 ( Marks: 3 )
What are the general rules for capitalizing letters?


Question No: 27 ( Marks: 5 )
What is coherence and why is it important?

Question No: 28 ( Marks: 5 )
What are Test Specifications?


Question No: 29 ( Marks: 5 )
Differentiate between Graphic visual aids and Text visuals.



Question No: 30 ( Marks: 5 )
Write down the five purposes of using Colons.